4. Your Obligations 4.1 As a customer you agree to: (a) Ensure all information supplied on the order is accurate and complete including but not limited to:- • Number of parcels being sent within a consignment • Sizes and weights of parcels • Addresses • Telephone numbers • Parcel Contents • Parcel Value Any discrepancies in the information supplied may result in a delay in transit, loss, Charges or the parcel being returned to sender. If any additional costs are encountered by logbizgroup.com due to incorrect information supplied by the Customer, it will be the Customer’s responsibility to cover these costs. (b) Provide us with such information that we may require to complete the service and to ensure that such information is accurate in all material aspects. (c) The parcels to be sent are sufficiently packaged in line with our packaging guidelines and understand that P logbizgroup.com reserve the right to refuse an item, and/or any claims for that item based on packaging. (d) Any service carrying the ‘Printer Required’ logo will need the relevant shipping label printing by the customer and attaching to the parcel. Parcels sent on a ‘Printer Required’ service without the correct documentation will be sent at the customer’s own risk and Charges may arise. 4.2 It is agreed that logbizgroup.com or the third-party courier company shall not be required, and that you shall not cause us, to carry anything illegal or unlawful for us to do so. This is within the India or internationally. Should you do this, you will indemnify us against any losses and/or damage that we may suffer as a consequence. 4.3 You agree to only send goods that are or were your property. logbizgroup.com reserve the right to refuse to carry any parcel which are neither the property of, nor sent on behalf of, the customer. 4.4 It is the customer’s responsibility to track their parcel using the tracking number provided while it is in transit. The customer must contact Logbizgroup.com customer service department with any queries or issues they may have over a parcel/consignment. 4.5 All address information supplied on the booking by the customer must be complete and accurate. logbizgroup.com does require a full postal address and cannot deliver to PO Boxes or such like. Any order returned due to an incomplete or incorrect delivery address will not be refunded and any claims voided. The customer may be obliged to pay any additional costs logbizgroup.com has encountered. 4.6 The service description for each service must be checked prior to ordering to confirm any service specific restriction. For example, items must be in a cardboard box, no signature required or no damage protection available. logbizgroup.com will not be liable for a parcel being left without a signature or damaged in transit if such restrictions are imposed on the service chosen. 4.7 Should the customer book multiple services carried out by different couriers it is the sender’s responsibility to ensure the correct parcel is given to the correct driver. Should a parcel be given to an incorrect driver logbizgroup.com will hold no liability for having this returned and any additional costs logbizgroup.com encounter can and will be charged to the Customer. 4.8 It is important that all the correct information is supplied including the telephone number of the receiver. It is compulsory in relation to our international services. A local delivery point number must be provided in the case of any issues with the delivery. A courier will not phone a India landline or India mobile number for a parcel travelling internationally to discuss any issues with the delivery. Should a parcel be returned for a reason to do with the delivery and a local number has not been provided the customer will be responsible for any additional costs encountered by logbizgroup.com. 4.9 Each parcel or consignment sent through our service must have the correct information and/or shipping label displayed on the box clearly for the courier to see. If this information is incorrect or placed on the wrong box logbizgroup.com cannot accept any liability for this. 5. Loading and Unloading 5.1 If collection or delivery of a Consignment takes place at your premises, we shall not be under any obligation to provide any equipment or labour which, apart from the driver collecting the Consignment, may be required for loading or unloading of a Consignment. 5.2 Any consignment (or part thereof) requiring special appliances for loading and/or unloading is accepted for carriage only on condition that such appliances are available at the relevant collection and/or delivery points. Where such special appliances are not available as aforesaid and if the Company agrees to load or unload such Consignment (or part thereof), the Company shall be under no liability whatsoever to the Customer for any damage however caused, in the course or as a result of loading or unloading such Consignment without such special appliances, whether or not by the negligence of the Company or its servants or agents, and the Customer shall save harmless and keep the Company indemnified against any claim or demand arising out of such loading or unloading. 6. Collections and Deliveries 6.1 The collection date/times and delivery date/times shown on our site are estimates only and are not guaranteed on any service. Collections/deliveries may be delayed for reasons that are out of the control of both logbizgroup.com and the particular carrier. We reserve the right to not refund all or part of the service in these instances. 6.2 In the event that the relevant courier is unable to collect the consignment or any part thereof and is unable to do so due to no-one being present at the collection point, the address being incorrect or incomplete, goods not being available or ready, the goods not being suitable for transit and other such instances where the driver is not able to complete the collection the booking will need to be rescheduled. In such instances the couriers may charge a wasted journey surcharge to cover the costs of their driver attempting at the address and not being able to fulfil the collection request. If such charge is levied by the courier the charge will need to be paid for by the customer prior to the collection being rescheduled. 6.3 On each of our services offered the couriers commit to attempting to deliver the parcel or consignment at least once, if the Consignment cannot be delivered due to not being able to obtain satisfactory receipt from the address the courier may attempt at an address within close proximity and leave details at the delivery point and/or update this information on the tracking. 6.4 Not all services require a signature to be able to deliver a parcel and some can be left in an area the driver deems as safe. This can include outbuildings, porches, and other such areas on or around the delivery property. In the event that a parcel is left in a safe location and indicated as such on the tracking, no claim for loss can be processed. It is the customer’s responsibility to ensure that the service information available on our site is checked for such restrictions. 6.5 Should the parcel be held after a missed or failed delivery attempt it is the Customer’s responsibility to contact logbizgroup.com to arrange collection or re-delivery of the parcel/consignment, failure to do this could result in the parcel being returned and additional Charges being applied. 6.6 Any item travelling in excess of 250 KM is not guaranteed on our Next day or timed delivery services. We reserve the right to not refund all or part of the service in these instances. 7. Returns and/or Held parcels 7.1 When a courier attempts to deliver a parcel and is unsuccessful this will then be sent back to the local delivery depot where a re-delivery or collection of the parcel can be arranged via logbizgroup.com. If no contact to the courier is made within 5 working days of the parcel being held (after the first delivery attempt) the parcel will then be returned and possibly held at logbizgroup.com. In such instances it is at the customer’s own cost and responsibility to arrange a collection from logbizgroup.com’s head office for the parcel. 7.2 Any parcel returned to logbizgroup.com ‘s head office can be held for a maximum of 10 working days. If, within this time, no arrangement to have the parcel collected and re-delivered or returned is made by the customer, logbizgroup.com reserve the right to dispose of the item as they see fit. We shall not be liable to you under any circumstances for any loss caused by us exercising this right and you failing to retrieve the consignment in the timescales specified. (a) Any item that imposes a health and safety risk to any of our employees may and will be disposed of immediately. This will include but not limit to any items containing broken glass, ceramics, resin or other materials of similar consistency. (b) Where an item is returned and not suitable to be shipped via a courier due to damage, packaging and/or size/weight we will advise the customer that a collection by them must be arranged from our Head Office within a 48 hour timescale. Should a collection not be arranged within the correct timescale, the item will be disposed of as logbizgroup.com sees fit. (c) Any item having contained or still contains flammable or hazardous substances will be disposed of immediately upon arrival at logbizgroup.com ‘s head office. (d) Any item leaking any liquid (regardless of the nature of the liquid) will be disposed of immediately upon arrival at logbizgroup.com ‘s Head office. 7.3 logbizgroup.com will attempt to contact the customer once the item arrives at our office and the customer will be advised of the next steps based on the terms above (7). This contact will include but not be limited to email (using the registered email address on the booking) and/or phone call (using the registered phone number for the customer on the booking). 7.4 logbizgroup.com will not be liable for either the email address and/or phone number being incorrect for the customer and the parcel may be disposed of if there is no response from the customer within the set timescales, in line with the terms stated in clause 7. 7.5 Some of the services offered do include the item being shipped and sorted through a logbizgroup.com sorting centre. In such instances it is possible for logbizgroup.com to hold your parcel/consignment if there is cause to do so: (a) If you item(s) is heavier than declared or larger than declared your item will be held pending any additional Charges that may be applicable to send it onto the intended receiver. (b) Should your item need to be returned to the customer due to incorrect information being inputted on the booking this will be done by logbizgroup.com and no refund of the original order will be given. (c) If your item is received unpackaged or insufficiently packaged, including but not limited to, being received not in a cardboard box, the parcel will be held and a surcharge applied to the order to repackage. The item will not be repackaged or forwarded on until the re-packaging charge is paid. (d) Any item(s) being received into our sorting centre that is listed as prohibited will not be shipped onto the receiving destination and will be returned to the customer with no refund being applicable. In some cases it may be possible to remove the prohibited contents from the parcel and ship any other contents that are not listed as prohibited. In these cases the prohibited items will need to be returned at the customer’s cost or they can be disposed of. 8. Surcharges 8.1 Whilst using logbizgroup.com services you agree that the correct information will be supplied with regards to the parcel/consignment you are sending. Any information that is found to be false may incur additional Charges. This includes but is not limited to a parcel being under declared on the size, weight, value or number of parcels within the consignment. 8.2 In cases where the service restrictions are not adhered to and items are sent that should not be (for example some of our services do not accept cylindrical items) additional handling Charges may be applied to your account. 8.3 Items that are insufficiently packaged or have little/no packaging on them may incur a packaging surcharge. 8.4 Whilst an item is in transit any change to the address details may incur an additional charge up to but not limited to the full cost of the original booking. 8.5 Changes made to the collection address the day of collection will incur a surcharge to cover the driver attempting that day. 8.6 All Charges that must be paid by the Customer must be received by logbizgroup.com within 7 working days from request, or the Charges will automatically be taken from the Customer via account funds, PayPal or saved card details. 8.7 Any unpaid Charges after 7 working days from request that have not been received by logbizgroup.com may result in logbizgroup.com restricting the Customer’s account until the outstanding Charge has been paid in full.