1.Refunds and Cancellations 1.1.Cancellation of a booking must be received by 10pm the day before the collection date, any cancellations received after this time we reserve the right to charge a cancellation fee that will be deducted from the refund amount. 1.2.All cancellations must be submitted to our customer service team with full detail as to why the service is no longer required. 1.3.Any cancellations received on or after the date of collection logbizgroup.com reserve the right to charge a cancellation fee equivalent to the couriers wasted journey charges, deducted from the refund amount providing the item has not be 1.4.If the courier attempts to collect the parcel after you have requested a cancellation, you should refuse to hand over the parcel(s). If the parcel is collected, no refund will be issued. 1.5.Any cancellations received after the item has been collected will result in the consignment being requested to be returned to you and no refund will be given. In most circumstances a return charge will also be levied against the booking. 1.6.Should any Charge be levied outside of the service charge and this Charge is paid by the customer these will be non-refundable, unless sufficient proof can be supplied to prove these Charges were raised in error either by logbizgroup.com 1.7.Transaction fees paid due to certain payment types are non-refundable. 1.8.All requests for a refund must be received within 28 days of the date the booking was made. A request received after this date - we reserve the right to decline. 1.9.We will not be held responsible for wrong information that is entered on a booking. We shall not be liable for any costs or losses that you may suffer arising directly or indirectly from our failure or delay to perform any of our obligation 1.10.All refunds will be returned via the original method of payment unless stated in your refund request that you would prefer the funds to be added to your logbizgroup.com account funds. 1.11.We shall not be liable for refunds where delays in service are caused by Acts of God, (including, but not limited to, adverse weather conditions that may cause immediate and future delays on all services). 1.12.We shall not, in any circumstances, be liable to you for any refunds where our Terms and Conditions have not been fully complied with including any items sent on the Prohibited and/or Restricted items list. 2.Account Funds 2.1.Account funds added to a customer’s account are for the use of purchasing services on logbizgroup.com. 2.2.If you change your mind after making a payment on account you may request a refund. The procedure for requesting a refund from your Account funds balance or otherwise is set out in clause 12 above. The refund amount will be the remaining 2.3.Any instances of claims of other manual credits to account funds are not available for refund. 2.4.If you do not place any orders for a 6 month period we will send an e-mail to the address in your Account Details to remind you of your balance. This will be repeated at 12 months and 18 months. When a period of 24 months has passed with 3.Cashback 3.1.At any time where we offer customers a promotional rebate rewards system based on volume of bookings per month, we shall refer to such system as “Cashback” and the additional provisions of this clause 14 shall apply. 3.2.Cashback and Account funds shall be separately recorded and the total balance of these credits shall be shown in your account through our website. 3.3.When you place an Order, our system will check your Account Funds and Cashback credit balance. The Order value shall be deducted from the Cash back balance first. If such deduction would result in a negative balance then you shall make u 3.4.Cashback balances are only for redemption on orders placed on logbizgroup.com and are not available for withdrawal. 3.5.Cashback rebates will be in the form of account funds, to be used on future bookings through logbizgroup.com only. 4.Miscellaneous 4.1.Unless specifically agreed otherwise, working days do not include – Saturdays, Sundays, Public Holidays or Bank Holidays. 4.2.We will not provide any refund or reduction of charges if we receive less than the number of parcels for which you have contracted.